Delivery Information
DELIVERY & SHIPPING POLICY
Last updated: September 2026 This Delivery & Shipping Policy applies to orders placed with PureSeal Services UK Ltd and should be read alongside our General Terms and Conditions and Returns & Refunds Policy. Nothing in this policy excludes or restricts statutory rights available to consumers.1. DELIVERY INFORMATION
When placing an order, customers must provide complete and accurate delivery information. A mobile telephone number should be provided so that PureSeal Services and our delivery partners can provide delivery notifications or contact you regarding your delivery where necessary. Please check your order and delivery details carefully before submitting your order. Once an order has entered processing or has been dispatched, we may be unable to amend the products, quantities or delivery details. Delivery charges and available delivery methods are calculated according to factors including:- total shipment weight;
- delivery location;
- product classification;
- packaging requirements;
- dangerous-goods transport requirements; and
- available carrier services.
2. DELIVERY SERVICES
Depending upon the products ordered, weight and destination, orders may be delivered using a parcel carrier, limited-quantity service, ADR/dangerous-goods carrier, pallet network or PureSeal’s own delivery service. PureSeal reserves the right to select or change the carrier or delivery method where reasonably necessary, provided this does not materially reduce the delivery service purchased by the customer or affect statutory rights.3. LIMITED QUANTITY DELIVERIES
Where applicable, qualifying dangerous goods may be packaged and transported in accordance with the Limited Quantities provisions of applicable dangerous-goods transport legislation. The container sizes, quantities, packaging and carrier used will be determined by the applicable transport requirements and the products ordered. Limited Quantity deliveries may be made using an appropriate parcel carrier. Any delivery estimate displayed at checkout or on your order confirmation is an estimate unless PureSeal has expressly agreed otherwise.4. NEXT WORKING DAY SHIPPING
Where a Next Working Day service is available, orders placed before 1:00 PM on a working day (Monday to Friday, excluding applicable public holidays) will normally be processed for dispatch that working day, subject to:- stock availability;
- successful payment;
- completion of any necessary order checks;
- applicable dangerous-goods restrictions;
- carrier collection schedules; and
- circumstances outside our reasonable control.
5. ADR AND DANGEROUS-GOODS DELIVERIES
Certain products must be transported using an appropriate ADR/dangerous-goods delivery service. These deliveries may be completed by:- PureSeal Services;
- an external ADR carrier;
- a specialist dangerous-goods carrier; or
- another appropriately authorised transport provider.
6. REMOTE AND OVERSEAS LOCATIONS
Deliveries to remote locations, islands, certain areas of Scotland, Northern Ireland or overseas destinations may be subject to:- longer delivery times;
- restricted carrier availability;
- additional charges;
- dangerous-goods restrictions; or
- service exclusions.
7. DELIVERY TIMES
We aim to dispatch and deliver orders within the timescales stated during checkout or on your order confirmation. Unless expressly agreed otherwise, delivery dates and times are estimates. Where no specific delivery period has been agreed for a consumer order, we will deliver without undue delay and within the period required by applicable consumer law. Where delivery by a particular date has been expressly agreed as essential, statutory consumer rights relating to late delivery will apply.8. DELIVERY AVAILABILITY AND RESTRICTIONS
Customers must notify PureSeal of relevant delivery restrictions when placing an order. For business premises, this includes:- opening hours;
- restricted access;
- vehicle restrictions;
- loading restrictions; and
- days when the premises will be unattended.
9. CUSTOMER UNAVAILABLE
Where a delivery attempt cannot be completed because nobody is available to receive the goods, the carrier may:- attempt redelivery;
- return the goods to its depot;
- contact the customer;
- deliver to an authorised safe place;
- deliver to an authorised neighbour where permitted; or
- return the goods to PureSeal.
10. SAFE-PLACE AND NEIGHBOUR DELIVERIES
Customers may be able to nominate a safe place or neighbour where permitted by the applicable carrier and appropriate for the products being delivered. Where a customer expressly instructs or authorises PureSeal or the carrier to leave an order in a specified safe place or with a specified person, delivery in accordance with that instruction may constitute delivery to the customer, subject to applicable law. Dangerous goods may not be eligible for unattended delivery, safe-place delivery or delivery to a neighbour. A delivery driver or carrier deciding independently to leave goods somewhere that has not been authorised by the customer does not automatically transfer the risk of the goods to a consumer. Nothing in this section affects statutory consumer rights.11. CHECKING YOUR DELIVERY
Please inspect your delivery immediately upon receipt, or as soon as reasonably possible thereafter. Before disposing of packaging, please check:- the number of parcels received;
- external packaging for damage;
- products and quantities;
- containers for cracks, punctures or deformation;
- lids, caps and seals;
- evidence of leakage;
- whether the correct goods have been supplied; and
- whether any item is missing.
Please report visible delivery problems within 24 hours wherever reasonably possible.
This includes:- damaged parcels;
- damaged products;
- leaking containers;
- missing items;
- incomplete orders;
- incorrect products; and
- discrepancies in quantities.
12. DAMAGED GOODS
Where goods appear damaged or are leaking, do not use the affected product. Please retain:- the affected product;
- the container and remaining contents;
- all relevant packaging;
- shipping labels; and
- any other evidence of the condition in which the delivery arrived.
- your order number;
- delivery date;
- date the damage was discovered;
- photographs of the entire product;
- photographs of the base, sides, lid, cap and seal;
- photographs of the external packaging;
- photographs of the inside of the packaging;
- photographs of the shipping label;
- photographs or video of leakage or damage; and
- information about how the product has been stored following delivery.
13. DAMAGE DISCOVERED AFTER DELIVERY
We recognise that some damage may not be immediately apparent. Where damage is discovered after delivery, please notify PureSeal as soon as reasonably possible after discovering it. Where damage is reported substantially after delivery, we may reasonably request additional information including:- when the goods were first inspected;
- when the damage was first noticed;
- where and how the goods have been stored;
- whether the goods have been moved;
- whether the product has been opened or used;
- whether the original packaging remains available; and
- why the problem was not reported earlier.
14. INSPECTION OF DAMAGED GOODS
Photographs or video may enable us to resolve a claim without physically inspecting the product. However, where reasonably necessary, PureSeal reserves the right to inspect goods reported as damaged, leaking or defective before determining the appropriate resolution. Physical inspection may be appropriate where:- the product is of significant value;
- the cause of damage is unclear;
- there is no visible external damage;
- the amount of product allegedly lost cannot be established;
- damage is reported substantially after delivery;
- the product is reported as leaking from an unidentified location; or
- the available evidence is insufficient to establish the nature or cause of the reported problem.
15. MISSING OR INCOMPLETE ORDERS
If your delivery arrives with an item or quantity missing, please notify us within 24 hours wherever reasonably possible. Please retain all products and packaging while we investigate. We may review:- warehouse picking records;
- packing records;
- parcel weights;
- dispatch records;
- carrier information;
- the number of parcels dispatched;
- photographs;
- delivery records; and
- any other available evidence.
16. ORDERS SHOWN AS DELIVERED BUT NOT RECEIVED
If carrier tracking states that your order has been delivered but you cannot locate it, please notify PureSeal as soon as possible and preferably within 24 hours of the recorded delivery. Before contacting us, please check:- your property;
- any safe place you authorised;
- other members of your household or business;
- reception or goods-in areas where applicable; and
- any neighbour you authorised to receive the delivery.
- proof of delivery;
- delivery photographs;
- GPS/location information;
- signatures;
- driver information; and
- other available delivery records.
17. LATE OR UNDELIVERED ORDERS
If your order has not arrived within the expected delivery period, please contact PureSeal promptly so that we can investigate with the carrier. Contact us at: 0333 577 8086 info@puresealservices.co.uk Where appropriate, we will open an investigation with the carrier. A carrier investigation may be required before goods can be confirmed as lost. This does not affect statutory consumer rights concerning non-delivery or late delivery.18. BACKORDERS AND PRODUCT AVAILABILITY
Where a product is temporarily unavailable, we may permit it to be ordered on backorder. Where an item is ordered on backorder, the estimated dispatch and delivery period will run from the date on which stock becomes available rather than the original order date, where this has been made clear when ordering. Where a product unexpectedly becomes unavailable after an order has been placed, we will contact you where the delay is expected to be significant. Where applicable, you may be offered:- continued backorder;
- an alternative product where agreed;
- partial dispatch; or
- cancellation and refund of the affected item.
19. CHANGING DELIVERY SERVICES
During periods of high demand or where operationally necessary, PureSeal may use an alternative suitable carrier or delivery service in order to fulfil an order. Any alternative service must be suitable for the products being transported and comply with applicable transport requirements. Where a customer has paid specifically for a materially enhanced delivery service, we will not substitute a materially inferior service without addressing any resulting difference in accordance with applicable law.20. BUSINESS CUSTOMERS
Business customers must inspect deliveries promptly. Visible transit damage, leakage, shortages, incorrect products and other delivery discrepancies reasonably apparent upon inspection must be reported to PureSeal within 24 hours of delivery. Where a Business Customer fails to notify PureSeal promptly, PureSeal reserves the right, subject to applicable law and the circumstances of the case, to take into account any prejudice caused by the delay, including:- loss of the ability to pursue a carrier claim;
- loss of delivery evidence;
- disposal of packaging;
- inability to inspect the goods in their delivered condition;
- inability to establish when damage occurred; and
- inability to verify an alleged shortage.
21. CONSUMER RIGHTS
Nothing within this Shipping Policy excludes or restricts statutory rights available to consumers. The requests within this policy to inspect goods promptly and report delivery problems within 24 hours are intended to:- allow us to investigate promptly;
- preserve evidence;
- enable carrier investigations; and
- preserve our ability to recover losses from carriers.
Artificial and Sports Surfaces
Awnings / Canopies / Gazebos
Block Paving
Brickwork
Composite Surfaces
Decking / Timber
Granite
Imprinted Concrete
Internal Masonry
Limestone
Marble
Metal Cladding
Polished or Honed Stone
Porcelain
Render
Resin Bond
Road and Rail Signs
Roof Tiles / Slates
Sandstone
Slate
Solar Panels and Glass
Stone Sills and Pier Caps
Tarmac and Asphalt
Gutters & UPVC
Acid Damage
Biofilm
Bitumen
Blood
Carbon
Concrete / Grout / Mortar
Copper Oxide
Efflorescence
Egg
Failed Sealer
Fire Damage
Fuel / Oil
Graffiti
Grease / Fat / Cooking Oil
Lawn Fertiliser
Lead Carbonate
Lead Oxide
Paint Splashes
Rust
Tar & Glue
Tannin Removers
Traffic Film Removers
Trapped Moisture / Sealer Repairs
Urine Neutralisers